Welcome to the HeyStudent platform (hereinafter referred to as the "Platform"), designed specifically for students, offering a wide range of booking options including apartments, rooms, houses, flats, maisonettes, and more, making the booking process easier and more accessible.
The Platform is owned by the company under the name "HeyStudent SINGLE MEMBER PRIVATE COMPANY", based in Athens (Attica) at 20 Solomou Street, Postal Code 17456, with Tax Identification Number 802691928 of the Tax Office KEFODE ATTIKIS and business registration number 181034103000 (hereinafter referred to as the "Company").
These Terms of Use constitute a binding legal agreement between the Company and the Users/Students (hereinafter referred to as "you"), applying each time you visit the Platform, create a Student Account, log in to your account, use the Platform’s Services and conclude a Booking through the Platform. Before registering and/or using the Platform and its Services, you should read carefully and make sure you understand and agree to the present Terms of Use. If you do not agree with all or part of the Terms of Use, you may not use the Platform.
Capitalized terms have the meanings given to them below:
1. The Company provides online intermediation services for the promotion and booking of Hosts’ Properties to Students through the Platform. Acting as an intermediary, the Company connects Hosts and Students to facilitate the conclusion of a Booking through the Platform, without being a party to the Booking, controlling, or interfering with the Rental. In this context, the Company operates as a provider of online intermediation services between Hosts and Students in accordance with Regulation (EU) 2019/1150 of the European Parliament and of the Council.
2. The Company makes every reasonable effort to ensure the accuracy of the Property descriptions and characteristics presented on the Platform. However, the Company shall bear no responsibility for the content or accuracy of the information provided in relation to each Property, including but not limited to its characteristics, description and condition. The Host bears full and exclusive responsibility for the information provided when creating the Listing, including, but not limited to, the amenities, photographs, videos (including 3D or virtual tours), location, Rent and other details of the Property for Rent, such as any shared/common areas of the Property and/or the building the Property is in.
3. The Company carries out a typical check of the specifications of the Properties and is not obliged to check and monitor all the information provided by the Hosts, for which each Host is solely responsible. The Company does not undertake, and shall not be held liable for, the detection or rectification of any misrepresentations or any hidden or non-obvious defects related to the Listings of Hosts in its Platform. In the event that any information provided by Hosts on the Platform is found to be outdated or inaccurate, the Company shall make every possible effort to notify the Host to immediately and duly update such information.
4. If the Company becomes aware of suspected illegal Content on the Platform, it may adopt a number of measures, including the control of suspected illegal content, in accordance with the specific provisions of the Notice & Take Down Mechanism. In the event that illegal Content is detected, the Company shall take appropriate actions to withdraw the illegal Content or disable access to it and/or suspend or terminate the Host’s account, if it is found to be in non-compliance with these Terms and Use and EU and/or Greek legislation.
1. Any natural or legal person may browse the Platform and view the available Listings; however, in order to submit a Booking Request and conclude a Booking, the User must have first registered on the platform and created a Student Account.
2. Natural persons who are 18 years of age or older may register on the Platform. To register on the Platform, the User must provide a full name, while registration may be completed either by submitting an email address or phone number, or by signing up through a Google or Apple account. To complete the sign-up process, the User must verify that they are a Student. By ticking the relevant checkbox during registration, the User confirms that they are a student and possess all necessary documents to prove their student status. The Company reserves the right to request the relevant supporting documents (such as a Student ID or Student Letter and a valid ID or passport) at any time in order to verify the User's student status. Failure to provide such documents upon request may result in suspension or termination of the Student Account.
3. Natural persons under the age of eighteen (18) years (minors) may register on the Platform only through a Guardian that has been verified through the Persona identity verification system. Both the Guardian and the Student warrant and represent that the Guardian is acting lawfully on behalf of the Student, and that all information provided by the Guardian is true, accurate, and complete. The Platform makes no representation or guarantee regarding the legal authority of the Guardian and shall not be liable for any inaccuracies or misrepresentations, or disputes arising from the Guardian’s authority or lack thereof to act on behalf of the minor Student.
4. Account creation is necessary in order for the User to be able to save his/her personal data as well as the Properties of his/her choice, by creating a wish list.
5. In order to perform a Booking through the Platform, Students must be over 18 years of age (or, if under 18 years old, a Booking may be made through a Guardian) , and hold a payment card in their legal ownership and/or possession. In cases where the Student does not hold a payment card in their own name, they must have obtained the consent of the cardholder to use said card. By using a payment card not registered in their name, the Student expressly declares that such authorization has been duly granted.
6. The Student and the Guardian are obliged to provide complete and accurate information on the Platform, including contact details. The Student and the Guardian are solely responsible for all their actions on the Platform even if they don’t have an account. In case they have an account they are also responsible for the actions they perform under their name using their personal password.
7. The Student is solely responsible for his/her interaction with Hosts or other Students. The Company is not obliged to monitor any content or information uploaded by the Student on the Platform.
8. For technical and operational reasons, the Company may access the Student's Account through its administrative dashboard ("force login") in order to identify and resolve technical issues, respond to support requests, or ensure the proper functioning of the Platform. By creating and maintaining an Account, the Student expressly acknowledges, consents to, and authorises such access.
1. The Properties presented through the Platform do not belong to the Company, but to the Hosts, to whom the Company offers space on the Platform for presentation and promotion of their Properties.
2. The Listings are either compiled/created by the Host in accordance with the instructions provided in the Host Environment or, by the Company on behalf of the Host, for inclusion in the Platform’s Content, following the Company’s approval of the Listing. The Company's approval is limited solely to the format and manner of presentation of the Properties for Booking on the Platform and does not constitute any substantive verification of the information provided by the Host, for which the Host bears full and exclusive responsibility.
3. The Host may offer Properties for Booking through the Platform, such as rooms, apartments, lofts, flats, houses, etc., in accordance with the characteristics selected by the interested party among the available listings and without including any defects. In addition, the Host is obliged to comply with all applicable national, EU, and international laws, including, without limitation, consumer protection laws and laws governing property leases and must have previously obtained all necessary permits and certifications that may be required by the law of relevant jurisdiction.
4. The availability of each Property is updated on the Platform based on the information provided by each Host. The Company is not responsible for any inaccuracies or untimely updating of the availability of the Property due to the information received from the respective Host. The Host is required to keep the information regarding the Properties available for rent on the Platform accurate and up to date at all times.
5. Certain Listings may be displayed on the Platform before the relevant Host's Account creation and verification process has been completed. Such Listings shall remain inactive, and the Student shall not be able to submit a Booking Request or conclude a Booking for the relevant Property until the Listing has been activated, which occurs upon the successful completion and activation of the Host's Account. Any such Listing is displayed for preliminary informational purposes only and has not been reviewed or verified by the Company. The Company bears no responsibility or liability whatsoever for the content, accuracy, completeness, legality, or availability of any Listing displayed prior to activation, nor for any reliance placed on it by the Student prior to activation.
1. Students may browse the Platform and view the available Properties along with their features, which have been uploaded to the Platform.
2. Students may submit a Booking Request through the Platform, based on the information provided by each Host in relation to the specific Property, including, but not limited to, the price (Rent), Property features, and booking period.
3. Each Host may choose whether to proceed with the conclusion of the Booking via "instant booking," i.e., automatically upon a Student's Booking Request, or may opt to manually accept or reject each Booking Request.
4. The Student acknowledges that the Booking Request of the Property can only be accepted through the Platform. The Company shall send the Student confirmation of the Booking Request by email. The Host has authorized the Company to communicate, when needed, directly with the Student on behalf of the Host.
5. The Booking is considered completed after the Student’s Booking Request has been accepted following the Host’s approval or directly if the Host has enabled the “instant booking” feature.
6. Each Host is responsible to monitor the calendar of the property and its bookings via the Platform, and ensure that the Property is appropriately prepared as described in the Listing and made available as presented on the Platform within the time limits specified in the Booking.
7. The Booking facilitated through the Platform shall be deemed completed upon the execution of the Rental Agreement via the Platform. Upon execution of the Rental Agreement, a civil contract (the “Rental”) is formed directly between the Host and the Student. The Host shall bear responsibility, together with the Student, for the formal completion of the Rental and for submitting the Rental Agreement and/or all relevant information to the competent state platforms for rental reporting purposes.
8. The invoice will be issued automatically through Stripe immediately after each payment, whether it is a one-off payment, an installment, or a monthly subscription.
1. When a Booking Request is instantly accepted (instant Booking) or manually accepted by the Host, a direct legal relationship is created between the Host and the Student.
2. The Student acknowledges that the Company is neither a party to the relationship between the Student and the Host, nor will it be involved in the details of the Booking as set out in the Listing. However, Students must accept the present Terms of Use in order to proceed with a Booking of a Host's Listing through the Platform. The present Terms of Use apply exclusively between the Company and the Students governing the Services provided by the Company, i.e. the Platform Services.
3. The Host is solely responsible for ensuring the lawful display of the Properties on the Platform, in full compliance with the applicable national, EU, and international laws, including, without limitation, consumer protection laws and laws governing property leases. The Host must remain informed of such laws and monitor any changes. Additionally, the Host is fully responsible for the proper performance of the Rental, including fulfilling the Student's expectations and addressing any issues related to the cancellation of the Booking. The Host shall indemnify and hold the Company harmless against any claims brought by the Student against the Company, including but not limited to unfair commercial practices or non-compliance with applicable law, in relation to the Property's display, the conclusion of the Booking through the Platform, and the official completion of the Rental along with the submission of the relevant information to the competent state platforms for rental reporting purposes. In the event of any administrative or other fine or penalty being imposed on the Company due to a breach by the Host - either during its promotion on the Platform or during its transaction through the Platform - of the provisions of the applicable legislation (such as, indicatively, Law 2251/1994, Law 4933/2022, Law 4624/2019, and Law 4819/2021, as well as the relevant decisions, Ministerial Decisions, Presidential Decrees and Circulars regulating the scope of these Terms of Use and the Parties’ cooperation), the Host shall be obliged to compensate the Company for any amount that the Company was required to pay or did pay, as well as to take any legal action, where and as legally provided, to protect the Company from any claim or penalty against it, and shall bear the relevant expenses for this purpose.
4. The Host shall be solely responsible for satisfying the Student's requests after the conclusion of the Booking ("post- Booking liability"). Post-Booking liability is entirely the responsibility of the Host and the Company assumes no such liability.
5. The Company serves exclusively as an intermediary between the Host and the Student. In this context, the Company enables correspondence between the Host and the Student either via the Company’s designated email address support@heystudent.com or via the Platform’s chat. In the case of communication through the Company’s email, the Company will forward the messages from one party to the other. The Host and the Student may request to conduct a video call via the Platform’s chat if they wish to discuss matters related to the Property, the Booking request, or other relevant issues. For the purpose of facilitating communication, the contact details of the opposing party shall be provided immediately upon completion of a Booking. Throughout the duration of the Rental, the Host and the Student shall maintain direct communication regarding any matters concerning the Property, the Rental, or other relevant issues. Communication may also take place via the Platform’s chat, which shall remain active for the entire duration of the Booking.
6. As mentioned above in term 6, following the completion of the Booking via the Platform, the Student and the Host are solely responsible for finalizing the Rental and submitting the necessary information to the relevant state platforms.
7. Hosts shall have the right to submit a damage claim within 5 days after the end of the Booking. Claims submitted after this period will not be accepted.
8. The Company may temporarily restrict communication between the Student and the Host via the Platform if there are valid grounds, such as suspicious or fraudulent activity.
9. All communications conducted via the Platform are stored by the Company and may be accessed and used by the Company for the following purposes:
10. The Student explicitly agrees and grants the Company permission to store, access, and use communication exchanged through the Platform and email in accordance with the terms of the Company.
11. All such communication will be retained by the Company for a specific period in accordance with the Platform’s Privacy Policy.
1. The Student shall pay the agreed fee (Rent) to the Host according to the Booking. All payments are executed via the Platform, which engages Stripe Payment Institution.
2. The minimum rental period shall be three (3) months. After this minimum term, the Student may choose to extend the Booking for additional periods based on weekly cycles in accordance with the applicable process. Various payment methods will be integrated through Stripe depending on the country, any applicable restrictions, availability, and other relevant factors (e.g. through Klarna, monthly installments, quarterly installments, semi-annual installments, advance payment, bank transfer, payment in local currency, and other options enabled by Stripe).
3. The first Rent payment shall be made by the Student prior to check-in, together with the payment of the Deposit.
4. The Deposit shall be held by the Host for the entire duration of the Booking and shall be refunded to the Student within five (5) days after the end of the Booking. The Host shall have the right to submit a damage claim within five (5) days after the end of the Booking and retain the Deposit, or a part thereof, by uploading to the Platform supporting evidence justifying the claim (e.g., damage to the Property).
5. The Rent shall be paid by the Student within the first five (5) calendar days of each month. If payment is not made within this period, the Host shall be entitled to terminate the relevant Booking and may request the Student’s immediate departure from the Property.
6. The Company shall bear no responsibility for the payment obligations of the Students in relation to the Bookings concluded through the Platform.
1. For each completed Booking concluded through the Platform, the Student shall pay the Company a Commission of three percent (3%) which is automatically included in the total payment. The portion of each payment corresponding to the Commission will be indicated in the invoice sent to the Student.
2. The Company reserves the right, at its sole discretion and at any time, to adjust, cancel, increase, or decrease the applicable Commission, in whole or in part.
1. The Host shall provide the Student with the Property free of defects, in accordance with the terms agreed upon in the Booking concluded through the Platform. If the Host is unable to fulfill its obligations under the Booking for any reason, it must immediately notify the Company in accordance with the Company's designated procedure.
2. Should any defects be identified in the Property, the Host is obliged to exercise reasonably best endeavors to rectify and resolve any issues and provide the Property free from any defects at his earliest convenience. If the Host is, for any reason, unable to provide the agreed Property with a defect-free condition, the Host shall refund the Student any amount paid.
3. The Company shall ensure that the Student is automatically notified by email in the event of any cancellation or if the Host is unable to perform the Booking.
4. Once accepted, the Host may not cancel the Booking unless one of the reasons described above applies and the relevant process is followed. In the event of allegations or suspicions of any fraudulent activity (e.g. in relation to Bookings, credit card fraud, money laundering or payment of the Rent), the Company reserves the right to cancel the relevant Booking and/or suspend or cancel the transfer of related funds.
5. Cancellations by the Students are subject to the specific cancellation policy set by each Host, which determines the amount of money to be refunded or retained.
6. The Commission is non-refundable under any circumstances after the Student’s scheduled check-in date at the Property. The Commission may be refunded if any cancellation occurs prior to the Student’s check-in date.
7. A change in the Booking start date by the Student shall not affect the Terms of Use nor obligation to pay the corresponding Commission to the Company.
8. If a Booking is canceled due to a defect or missing feature in the Listing (as per the Students' Terms of Use), the Company is not responsible for the relationship between the parties, and the Commission received by the Company will not be refunded.
9. The Host may select one of the following cancellation policy options, which will apply to the Student in case of cancellation:
a) Easy Exit: Cancel up to 4 weeks before move-in for a full refund. Cancel later and pay one month’s rent. After move-in, give 4 weeks’ notice to leave early.
b) Advance Notice: Cancel up to 8 weeks before move-in for a full refund. Cancel 4–8 weeks before for a 50% refund. Cancel later, no refund. After move-in, give 8 weeks’ notice to leave early.
c) Full Commitment: Cancel within 48 hours of booking for a full refund (if check-in is still 90+ days away). After that, no refund for cancellation within 12 weeks of move-in. Early move-out? Pay remaining rent until booking ends.
d) Custom cancellation policy: The Host may create a custom cancellation policy through the completion of the relevant fields on the Platform.
10. In all cases, the selected cancellation policy must be made available and clearly visible to the Student prior to the conclusion of the Booking.
1. The Platform displays Properties - and by extension, the Hosts offering them - to Students based on various criteria, such as: (i) the Listing page, (ii) the Property search page, (iii) the individual Property page, and (iv) Student comments and ratings. These parameters determine how Properties are presented to Students for easier discovery.
2. The ranking parameters referred to in paragraph 1 of this article are determined by the following factors:
A. Listings page: Appears after searching using the search bar on the Platform. The Properties displayed are determined by the relevance and filters. The order of the Properties on the results page is determined by an algorithm that calculates the popularity rating. This algorithm considers interaction data from Students over the past few days and factors such as: the Property description, rankings, comments, photographic material, photo/video quality, ratings, amenities, the location of the Property, the proximity to the student's university, the number of completed Rentals for a Property the number of clicks on a Property and other relevant factors.
B. Geographic Area: The Student may specify a geographic area or the name of a university as part of their Property search criteria. The Platform could adapt the ranking of relevant Property listings based on their proximity to the location defined by the Student. Properties closer to the specified area or university will be prioritized accordingly in the search results.
C. Listing Comparison: If multiple Hosts offer Properties with similar characteristics, the Platform will prioritize certain Listing to assist the Student. The main parameters used to evaluate one Listing over another include: Best selected location, total cumulative rating of the Listing based on the reviews of the Students.
D. Same Ranking: In the event that multiple Hosts offer Listings within the same category, at the same price, with similar popularity, rent, and/or availability, the ranking will be determined by the evaluation score of the Listing. If the evaluation scores are identical, the ranking will be further determined based on the alphabetical order of the Property names or Host names, as listed on the Platform.
3. The Student may modify the ranking of the Listings displayed on the Platform by choosing different filters.
4. On various pages of the Platform, the Company may display suggestions that the Company assumes to be relevant to the Listing that the User has viewed, such as "Similar to this." The presentation of suggested Listings is determined by an algorithm that evaluates their similarity. This algorithm prioritizes recent interaction data from Students over older data, along with information about the Listings. The factors considered in the algorithm include, but are not limited to:
5. In the event of a ranking of Property or/and a Host on the Platform as a result of the Host's advertising for a fee to the Company, the Company shall provide the relevant information/indication to the User/Student that such ranking is a result of advertising.
1. Unauthorized or abusive use, interference with the Platform, copying part or all of its operating mechanism or the content of the Platform without the prior written permission of the Company is prohibited. The Company reserves the right to suspend temporarily or permanently, in whole or in part, the access and/or use of its Services to any User/Students who have violated, or the Company suspects on valid grounds they may have violated these Terms of Use or the applicable law. In case of suspension of access to the Platform and / or use of the Services for a User, the re-registration and / or use of the Services by such User/Student will not be allowed without the prior consent of the Company.
2. The User/Student, indicatively and not restrictively, shall, directly or indirectly, refrain and not: (i) engage in illegal acts, knowingly introduce malicious software, or other material into the Platform that could damage, interrupt, limit or in any way create an impediment to the proper functioning of the Platform and/or the Company's systems; (ii) damage or attempt to tamper with the Platform's systems, unauthorized access to the systems, personal data, trade secrets or other information of the Company, the Platform, Hosts, or other Users/Students (iii) posts, submits or contributes, material that is offensive, defamatory, libelous, untrue, misleading, threatening, extortionate, pornographic, promotes racism or xenophobia, or is otherwise offensive or inappropriate; (iv) posts, submits or contributes material without the permission of the owner of the material or that infringes intellectual property, trademark rights, trade secrets, intellectual property rights of a third party legal or natural person; (v) posts, submits or contributes material that infringes the privacy of a third party; (vi) uses the Platform and the Services to monitor or investigate, control or harass a Host or another User/Student; (vii) collects personal data through the Platform or its Services, except where such action is expressly permitted under these Terms of Use and the Privacy Policy; (viii) impersonates a third party, natural or legal person, acts in the absence of authority or legal capacity t or falsely implies the existence of a business relationship with a third party, natural or legal person; (ix) modifies, alters, alters a third party website or webpage or platform or the Company's Platform in order to falsely imply or mislead that a third party website or webpage or platform.
3. The User shall also refrain from the following actions: (i) providing inaccurate information to the Company or its agents; (ii) submitting payment cards that he/she does not legally possess or has been authorized to use; (iii) making or entering any transaction (real or virtual) without the authorization of the user of the account through which such transaction is made, (iv) facilitating or causing the interception or leakage of a third party's card details; (v) actions that may constitute Money Laundering under applicable law.
1. The Platform and the Content included in the Platform are provided "as is". The Company does not guarantee nor warrant that the Platform and/or the Services provided through it or the services of the Persona verification system, Stripe payment institution, and any other third party systems used will be provided continuously, without interruption, without errors and/or without delays and/or that the Platform and/or the server used by the Company or the Persona verification system, Stripe payment institution, and any other third party systems used will be free of malware or that the results of the use of the Platform or the Persona verification system, Stripe payment institution, and any other third party systems used will meet the requirements and expectations of the User/Student.
2. To the maximum extent permitted by law, the Company shall not be liable to the User/Student or any other party for any indirect damage or for any extraordinary, exemplary, incidental, consequential or other damages (including, but not limited to, lost profits or loss of time), whether based on contract, tort, strict liability or otherwise and which arises out of or is in any way connected with any access to or use of the Platform or the Company's or the Persona verification system, Stripe payment institution, and any other third party systems used or any use of the instructions and other information provided through the Platform or other sources.
3. The Company does not bear any liability towards Users/Students in relation to the Listings, does not recommend, support, promote or guarantee any Property or Host and disclaims any liability to any natural or legal person for damages, positive and consequential, tangible and intangible, claims, demands, demands, actions, injuries, losses of any kind or nature, costs of any other cause or nature whatsoever caused directly or indirectly, by or in connection with a Listing or Rental.
4. The Company is not responsible for the use of the Platform by any User/Student, nor for his/her general behavior. The Company shall not be held responsible for any matter arising from the Student’s conduct in relation to the Property or the execution of the Rental, including the Student’s stay or any actions affecting the Property.
5. In the event that the exclusion of the Company's liability under this article is deemed wholly or partially invalid by a competent court or is annulled for a matter for which the Company is liable, the Company shall be liable for up to 50% the value of the Commission received by the Student.
6. The Company and/or the Host shall not be liable for any delay or failure to perform any of their obligations under the Terms of Use due to reasons, events or other issues beyond their reasonable control (force majeure).
1. Upon visiting the Platform, registering and creating a Student Account, or proceeding with a Booking through the Platform, the Company collects and processes only the personal data of Users/Students that are strictly necessary for the provision of its services. Such processing is carried out in full compliance with the applicable Terms of Use and the Privacy Policy, which Users/Students are strongly encouraged to read in order to be adequately informed regarding the manner and purposes of processing prior to the submission of any personal data to the Company.
2. The processing of personal data by the Company is conducted in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), as well as with any relevant sector-specific national and European legislation, including but not limited to Greek Law 4624/2019 (as in force), Law 3471/2006 on the protection of personal data and privacy in electronic communications (as amended), and the applicable guidelines and decisions of the Hellenic Data Protection Authority.
1. The Company retains all intellectual and industrial property rights in relation to the Platform, including but not limited to the patents, designs, the trademark, the domain name, the brand name, etc.
2. The User/Student acknowledges that all intellectual and industrial property rights, including but not limited to the trademark, the domain name, the patents as well as all intellectual property rights related to the Platform, the design, the Content such as the Company's trademark and logos are and remain the property of the Company and in no case may they be used by the User/Student without prior notice and written consent of the Company.
3. The Company acquires a non-exclusive, non-transferable right to use the trademark, name and other intellectual and industrial property rights for the purpose of promoting the Properties and the Hosts through the Platform. These rights do not belong to the Company and cannot be used by the User/Student.
4. The Company bears no responsibility for any violation of third party Intellectual Property by Users/Students and/or Hosts, who are obliged and are solely responsible for their content being original and not infringing third party Intellectual Property rights, as they declare that they have secured all necessary permissions to ensure the legal use of material that may belong to a third natural or legal person, such as, but not limited to, photographs, drawings, etc. The User/Student must fully respect the intellectual property rights of the Company, the Sellers and third parties.
5. For any damage, claim or expenses arising from any infringement or alleged infringement of third party intellectual or industrial property rights within the Platform by the Users/Students, the Company is not liable and shall not be obliged to compensate the beneficiary.
6. The User/Student has been informed that it is prohibited to copy, modify, paraphrase or republish the contents of the Platform without the prior written permission of the Company.
1. The Students may evaluate the Host after the completion of the Booking period has elapsed. The evaluation shall be carried out upon completion of the Booking, based on specific qualitative and quantitative criteria.
2. The Student will be asked to evaluate the Property and the communication with the Host by selecting a rating from one (1) to five (5) with one (1) being the lowest rating and five (5) being the highest. The Platform will have an evaluation section where the Student will be able to rate the overall experience of the Booking as well as specific sub-categories of their experience with the listing.
3. Furthermore, you may submit a written comment along with your rating to the Host. This review will consist of a rating and accompanying text. Reviews from both Students and Hosts, including any written comments, will be published on the Platform following a typical check conducted using an application that detects abusive characterizations based on predefined keywords.
4. Once published on the Platform, the Hosts' ratings, submitted by Students, (both the overall cumulative rating and individual comments) will remain publicly available and accessible without restriction to the Host, other Hosts, Students, and other Users of the Platform. Also, after the reviews are made public, if a User considers a review to be unlawful or inappropriate, such as containing defamatory statements, hate speech, harassment, threats, false or misleading information, or the unlawful disclosure of personal or confidential data of the Host or any third party, they may report it using the button next to the review or by sending a message to support@heystudent.com in order for the Company to review it and take action or not.
5. The Company implements control measures to ensure that reviews of Hosts and their Properties come from Students who have actually completed their stay at the Property and have previously entered into a relevant Booking through the Platform. However, the Company does not approve, guarantee, adopt, or promote the reviews of other Students and has no obligation to monitor the reviews posted by Students on the Platform or to verify the truth or accuracy of such reviews. The reviews reflect solely the personal opinions of the Students, and the Company bears no responsibility or liability towards the Host or any third party in connection with such reviews.
6. The overall cumulative rating of both the Property and the Host, as outlined above, shall also serve as one of the criteria for determining the ranking of the Property on the Platform in conjunction with other factors, set out in Article 11.
1. The Terms of Use as well as any dispute arising from or relating to them, the use of the Platform and the Services provided through it and contracts concluded through it, will be interpreted and enforced in accordance with Greek and European law.
2. The User agrees and accepts that the courts located in Athens, Greece are the appropriate and exclusive venue for the resolution of any dispute regarding the Terms of Use, the use of the Platform and the Services provided through it and contracts concluded through it and agrees to the exclusive jurisdiction of such courts in this regard.
3. The Company complies with European and Greek legislation on consumer protection, including Law 2251/1994, Regulation 2019/1150, as well as Regulation (EU) 2022/2065 on the Digital Services Act (DSA).
4. For the extrajudicial resolution of the dispute, the User/Student may address the competent bodies for the extrajudicial settlement of consumer disputes, such as the General Secretariat of Commerce & Consumer Protection and more specifically the General Directorate of Consumer Protection (Pl. Kanigos, 10181, Athens https://kataggelies.mindev.gov.gr/, tel.:1520), the Consumer’s Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel.: 210 6460862), as well as the Consumer Dispute Settlement Committees (Article 11 of Law 2251/1994) located in the local municipalities of the country.
1. The Company reserves the right to modify the Terms of Use and the operation of the Platform at any time, with no prior notice. Every time the Terms of Use are modified, the Company will post the updated Terms of Use on the Platform. The Company strongly recommends the Users/Students to review the Terms of Use when visiting the Platform and before making a Booking through the Platform. If the Student continues to use his/her Student Account after the posting of the modified Terms of Use, such action shall be interpreted as he/she having granted his/her implicit consent to the application of the modified Terms of Use.
2. The User/Student shall not have the right to transfer any of his/her obligations or rights under the Terms of Use to a third party, unless the Company has given its prior written permission to do so.
3. If any provision of the Terms of Use is found to be contrary to applicable law, such provision will be amended in such a way as to comply with applicable law, taking into account the purpose of the relevant provision as far as possible.
4. If a party fails to exercise, directly or ultimately, a right granted to it under the Terms of Use, this does not imply a waiver by that party of any other right granted to it under the Terms of Use.
If you have any questions about these Terms of Use or the Services provided through the Platform, you may contact us by email at: support@heystudent.com.
