We require official proof such as a university offer letter, enrollment confirmation, or valid student ID. This ensures all bookings are made by genuine students, protecting our community from scams and misuse.
Verification ensures hosts know they're renting to a genuine student, which increases trust and means your booking is more likely to be accepted instantly.
If a listing is marked as Instant Book, it's yours immediately after payment. If it requires Request to Book, the host will review your request, usually within 24 hours.
Yes — in fact, we recommend it, as the best student properties get booked months before term starts.
Yes. Our onboarding includes professional photography and 3D tours of the exact room or an identical unit in the same building.
We'll issue a refund immediately and help you find your next home.
If the host agrees and the room is available, we can adjust your move-in date.
Where available, we provide basic details so you can get a sense of who you'll be living with.
Yes, group bookings are possible. Contact us so we can coordinate your reservations.
Most properties are fully furnished; special requests can be discussed with the host.
It usually includes electricity, water, heating, and internet. Each listing specifies exactly what's covered.
Yes, if the host offers it. This is stated in the listing.
Report it via HeyStudent's support email so it's documented and the host is notified instantly.
Yes, we can assist with translation and communication.
You'll have both host and HeyStudent emergency contacts in your booking details.
Basic property info, pricing, availability, high-quality images (or we can take them for you), and verification.
You will need to upload and update your availabilities to keep your calendars accurate.
Yes — you can choose whichever works best for you and switch anytime.
They ensure bookings are tied to the exact room, avoiding double-bookings and confusion.
We create separate listings for identical units to maximise visibility and booking volume.
Yes — we can onboard hundreds of units quickly, complete with 3D tours.
Professional photography, 3D tours, listing creation, and calendar setup.
You can claim from HeyStudent's damages center.
Yes, instantly through your dashboard or by contacting us.
Immediately after we have all required info.
Yes — we can do it entirely for you.
No — we offer free professional photos and 3D tours during onboarding.
Yes, and any updates show instantly.
We ask for as much notice as possible; last-minute cancellations can affect your ranking. Also, you must refund the student any money owed.
Yes — damages are dealt with directly through our specialized help center.
Payouts are released immediately after payment is made via Stripe.
Every student is verified with official documents before booking.
The communication prior to booking will be made through HeyStudent. After a booking is made the contact details of both parties is disclosed so hosts and students can speak directly.
Yes — our team can assist.
Listings are marketed globally to students.
Yes, but we highlight peak seasons like September to maximise bookings.
Full student verification, instant booking options, pro photography/3D tours, and a focus on long-term rentals.
We mediate with evidence from both sides to reach fair resolutions.
Yes, we offer extended hours to cover different regions.
You'll be guided through a secure setup in your HeyStudent dashboard. Stripe Connect is required for all payments and payouts.
Can't find what you're looking for? Our support team is here to help.
Contact Support